Frequently Asked Questions
Need quick help? Find answers regarding shipping, payments, returns, and order management.
Orders & Shipping
How long does delivery take across India?
Metro cities (Mumbai, Delhi NCR, Bangalore, Hyderabad, Chennai, Kolkata) typically receive deliveries within 2-3 business days. Non-metro and regional locations take 4-5 business days.
What is the threshold for FREE Delivery?
All orders with a subtotal of ₹499 or more qualify for 100% Free Shipping anywhere across India. A nominal fee of ₹49 applies on orders under ₹499.
Can I track my order in real-time?
Yes! Once your order is placed, you can track its live status in the 'My Orders' section or use the Track Order utility with your Order ID.
Payments & Coupons
What payment options are supported?
We support UPI (Google Pay, PhonePe, Paytm, BHIM), Debit & Credit Cards (RuPay, Visa, MasterCard), Net Banking across 50+ Indian banks, and Cash on Delivery (COD).
How do I apply festive discount coupons?
During checkout, enter code 'TRENT10' in the coupon input field to instantly receive an extra 10% discount on your order.
Is Cash on Delivery available at my pincode?
COD is available across 19,000+ Indian postal codes. You can check pincode serviceability directly on any product page before placing your order.
Returns & Authenticity
What is the return window?
We offer a 7-day hassle-free doorstep return policy on all eligible items. Our courier partner will collect the item from your doorstep.
Are the products 100% genuine and authentic?
Every product sold on TrentShopNow is directly sourced from authorized brand manufacturers and official distributors with valid GST invoices.
Still have questions?
Our customer support team is available from 9:00 AM to 8:00 PM IST.
Contact Customer Care